xGroupSMS Support Guide
=== GETTING STARTED ===
CREATING GROUPS
• Tap the + button in Groups tab to create a new group
• Add a name for your group
• Choose from suggested group names or create your own
• Add contacts to your group using any of our import methods
ADDING CONTACTS
• Manual Entry: Enter name and phone number directly
• Import from Contacts: Select from your device contacts
• Google Sheet Import: Import multiple contacts at once
Google Sheet Requirements:
• Must be a public Google Sheet
• Required columns: 'name' and 'phone'
• name: Contact full name
• phone: International format (e.g., +1234567890)
=== USING THE APP ===
SENDING MESSAGES
• Select a group from your groups list
• Choose which contacts to include
• Compose your message or use a template
• Preview your message before sending
• Tap Send to deliver your message
MESSAGE TEMPLATES
• Access pre-made templates for common situations
• Create your own custom templates
• Import templates from Google Sheets
• Use message signature for consistent branding
=== PRO FEATURES ===
• Unlimited contact groups
• Unlimited contacts per group
• Ad-free experience
• Premium templates
• Priority support
=== TROUBLESHOOTING ===
MESSAGE SENDING ISSUES
• Verify you have cellular service or WiFi calling enabled
• Check that phone numbers are in correct format
• Ensure you have sufficient carrier credits/balance
• Try sending to a smaller group if message is too large
CONTACT IMPORT ISSUES
• Verify contact permissions are enabled in Settings
• Check Google Sheet is public and properly formatted
• Ensure phone numbers are in international format
• Try importing smaller batches if dealing with large lists
SUBSCRIPTION ISSUES
• Verify your App Store account is active
• Check your payment method is up to date
• Try restoring purchases if features aren't accessible
• Contact support if subscription isn't recognized
=== PRIVACY & DATA ===
• All contact data is stored locally on your device
• Messages are not stored on our servers
• Contact information is never shared with third parties
• You can export or delete your data at any time
=== FREQUENTLY ASKED QUESTIONS ===
Q: Is my data secure?
A: Yes, all your contacts and messages are stored locally on your device. We don't store any of your personal data on our servers.
Q: How do I cancel my subscription?
A: Subscriptions can be managed through your Apple ID settings in the App Store. Cancel at least 24 hours before renewal to avoid charges.
Q: Can I import contacts from Excel?
A: Yes, save your Excel file as a Google Sheet, make it public, and use our Google Sheet import feature.
Q: Is there a limit to group size?
A: Free users have limited group sizes. Pro subscribers can create unlimited groups with unlimited contacts.
Q: How do I backup my data?
A: Use the Export feature in Data Management settings to create a backup of all your groups and contacts.